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Contact us

Tell us what you need — we’ll reply as soon as possible.

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mail
Email
Fastest way to reach our support team.
info@vinbay.io
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Phone
Call or WhatsApp during business hours.
+201211148444
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Support
Always here for you
24/7 Available

Frequently Asked Questions

Common questions about support and general inquiries.

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Can I switch plans later?
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Yes. You can upgrade or downgrade your subscription at any time through your dashboard. If you upgrade, the new features and increased API limits are available immediately.
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Do you support UAE Arabic and Egyptian market terms?
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Absolutely Because our technical team is based in Egypt and our headquarters are in the UAE, our data is specifically optimized for regional dialect variations and local automotive terminology used in both markets. Unlike global competitors, we understand the specific "market names" for parts used by local workshops and retailers.
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Is there an enterprise contract?
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Yes. For high volume distributors, manufacturers, or large scale e-commerce platforms requiring alot of API calls or customized data snapshots, we offer tailored Enterprise Service Level Agreements (SLAs). These contracts include dedicated support, custom rate limits, and direct integration assistance from our technical team.
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How do I report inaccurate data or add missing parts?
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At VinCenter, we pride ourselves on precision, but we value your local expertise. If you encounter unexpected results or find that a specific part is missing, you can click the "Contribute" or "Edit" button directly on the search results page. Simply provide the correct information or fill in the missing details and click submit.
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What happens after I submit a contribution?
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Every contribution goes through a rigorous verification process. Our technical team—experts in both UAE and Egyptian automotive markets—reviews your submission for accuracy against manufacturer standards. You will receive a notification in your dashboard once your contribution has been reviewed and accepted.
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What is "Credit Cashback" and how do I redeem it?
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To thank our users for helping us build the region's most accurate data lake, we offer Credit Cashback for every accepted contribution. Earn: Credits are automatically added to your account for every verified edit or addition. Redeem: You can apply these credits during your next billing cycle to get free months of subscription. Save: The more you contribute, the lower your overhead costs become.
For demos, please use the “Book a Demo” form to pick a date and time.